Need help?
Have a look at the top troubleshooting tips below.
You can also visit Falkor’s user help docs here.
App, stories or videos not loading correctly
If your device seems to freeze or content does not load, this may be related to your device or browser either being incompatible or not up-to-date. You can try the following steps to fix the issue.
Things To Try
1. Check if your browser or device has an update. (Update Chrome | Update Firefox | Update Internet Explorer | Update Android | Update iOS)
2. If your device is up-to-date and the app still does not work, your device may be incompatible. Install Google Chrome onto your desktop or device and use the web app instead.
For Apple’s official instructions on how to verify and trust Enterprise app developers, please view Apple’s guidelines https://support.apple.com/en-us/HT204460 (Install custom enterprise apps on iOS).