Falkor App User Help

Web app does not load

When the web app (app that runs on a web browser) does not load correctly, this can be related to two things:

1. Either your browser is not up to date, or

2. You have a plugin installed that is blocking the app.

Things To Try

1. Make sure your are using a compatible browser (latest versions of Chrome, Firefox, Edge, and Safari)

2. Make sure the browser is up-to-date (check latest versions).

3. If the app still does not load, open an incognito tab in your browser and open the web app link. If the web app loads then there is likely an issue with an installed plugin (possibly an ad-blocker). Check your plugins for settings that may be blocking the falkor.io domain.

4. If you have checked that your plugins and your browser are compatible and up-to-date, you may be experiencing a network issue. If you are at your place of work, check with your IT team to see if they setup any protocols that would block loading the web app.

Note: If you are on a slow or weak internet connection, content (specifically video content) will take longer to load.