App, stories or videos not loading correctly
If your device seems to freeze or content does not load, this may be related to your device or browser either being incompatible or not up-to-date. You can try the following steps to fix the issue.
Things To Try
2. If your device is up-to-date and the app still does not work, your device may be incompatible. Install Google Chrome onto your desktop or device and use the web app instead.